FAQs
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Please email info@naturalpilatestv.com and we will get back to you as soon as possible.
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Natural Pilates TV is an online platform and app that offers Pilates on-demand and livestream workouts on all apparatus: Mat, Reformer, Cadillac (including Spring Wall and Tower), and Chair. Our library includes over 300 classes, and we upload new workouts each week. We currently have 2 Mat and 2 Reformer livestream workouts each week. These live classes give you the opportunity to ask questions and get individualized corrections. We are proud to offer a variety of classes for all levels, as well as specialized and target-training workouts like Prenatal, Glutes & Abs, Glutes / Abs / Arms, Pilates Sculpt, and Jumpboard.
In March of 2020, Natural Pilates was forced to shutter its four Los Angeles locations due to the pandemic. NP’s Founder and Master Trainer, Laura Wilson, immediately jumped into action to support her staff. On a then little-known platform called Zoom, she began offering several daily Mat classes with different studio instructors. She made care packages of props for contactless pickup to mimic as closely as possible the Reformer classes our clients had grown so accustomed to since our Beverly Hills location opened in 2005. It was still hard to find some props in the early days of the shutdown, so she got creative, encouraging us to use water (or wine :) bottles in place of hand weights, a pillow in lieu of a Pilates Ball, and paper plates instead of sliders. For most of us, these daily Mat classes were our lifeline and kept both NP staff and clients sane in a time of uncertainty. This was how NPTV was born – a true pandemic silver lining!
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Laura Wilson (neé Bogdaniuc) is a true inspiration. Born in communist Romania, she immigrated to the US in 2002. She began working in New Jersey as a cleaner, before moving to Santa Monica, California, and becoming a massage therapist. She was introduced to Pilates doing massage at a physical therapy office. She was very impressed with the modality and the equipment and decided to train to become an instructor. She received her Pilates certification through Stott Pilates (Merrithew) in 2005. Shortly afterward, she opened her first studio location, in Beverly Hills, CA, across from the iconic Peninsula Hotel. Since then, Natural Pilates has opened several more LA locations (Brentwood, West Hollywood, and Sherman Oaks) and our first East Coast studio in Soho, New York City. Laura launched NPTV during the pandemic and has trained 5 graduating classes of teachers in her Natural Pilates Teacher Training Program.
Laura believes that “each day is a new opportunity to improve yourself! TAKE IT. And make the most of it!” Natural Pilates embodies Laura's expression of focus and dedication for anyone that is open to grow and change. We want to help educate our communities on how to build strength, flexibility and mindfulness through exercise.
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Yes, you can! We offer a 7-day free trial for each of our subscriptions.
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NPTV is for Pilates enthusiasts and novices alike. We integrate the core in every exercise, which in turn strengthens the spine, making our workouts great for “every body.” New on-demand and livestream videos are added weekly to give you tons of options to look and feel your best!
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Not to worry! Most of our workouts are great for all fitness levels. We prefer simple movement patterns over complicated choreography, making our classes very accessible to everyone. For Reformer and Equipment classes, our highly-trained instructors offer resistance variations and modifications for all levels. If you feel you need more assistance or have an injury, we highly recommend starting with our weekly livestream workouts. These classes provide individualized attention from the instructor and allow subscribers to ask questions and receive corrections in real time. For Pilates practitioners with more experience, Intermediate and Advanced workouts are also available on-demand. If you have any questions, please don’t hesitate to contact us at info@naturalpilatestv.com
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Yes, please! We want you to get the full Natural Pilates class experience at home. It really helps our instructors to be able to see your form and be sure you are executing the exercises in the safest, most effective way possible. We recommend these tablet and phone stands:
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Each of our subscriptions – Mat, Reformer and All Access – have monthly and annual options.
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Yes, but it’s important to note that when you purchase your subscription through the Apple App Store or the Google Play Store, it’s considered an “in-app purchase” and is billed by the respective App Store, not by Natural Pilates TV. You agree that an In-App Purchase is also subject to the terms, conditions, and other licensing arrangements specified by that App Store provider:
In-App Purchases are processed securely via the payment gateway used by the relevant App Store provider.
For purchases made via the Apple App Store and Google Play Store, any payment-related issues must be raised with the App Store directly.
Natural Pilates TV cannot issue refunds or returns on App Store subscriptions.
All payments made on the iOS app are charged via your Apple ID account and are controlled and managed by Apple.
If you have subscribed via Apple Subscriptions or Google, you will need to manage your subscription directly through that platform. We do not have access to view and assist in the management of those platforms.
If possible, we highly encourage you to purchase your subscription through our website.
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Once signed into your account, you can update your billing information by clicking My Account or Dashboard from the top navigation menu. Select Billing and update your billing information.
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Once signed into your account, you can cancel your recurring subscription by clicking My Account or Dashboard from the top navigation menu. Select Billing and locate your subscription plan at the bottom of the page. Click Change Plan and Cancel Membership. Your membership will be cancelled, and your access will be removed at the end of your current payment period.
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Monthly and annual subscriptions are non-refundable. No exceptions. Since this is the case, we suggest doing the 7-day free trial to be sure NPTV is a good fit for you. For products in our Shop, unused merchandise will be accepted for a full refund within 7 days of purchase. After 7 days, a store credit will be issued for up to 30 days. No returns will be provided without a receipt.
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Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.
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Video playback depends on several factors. To improve your playback experience, make sure you have a fast, stable internet connection. We recommend using the most recent version of Chrome, Firefox, or Safari. You may experience playback issues with outdated devices and browsers.
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Yes! Both Chromecast and Airplay are compatible with our site.
To use Chromecast: Locate the Chromecast icon in the bottom right corner of the video you want to cast. Click the icon and select the correct Chromecast from the pop-up in your browser.
To use AirPlay: Open the video on your apple device and click the AirPlay icon in the bottom left corner.
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Yes. Our website adapts to phone and tablet browsers so you can watch our content anywhere!
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While we recommend using the latest version of Google Chrome, we also support Firefox and Safari released within the last 5 years. You may experience playback issues when using an outdated browser. Please note that Internet Explorer is not a supported browser.
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All Access
Unlimited access to our entire workout library, including Mat, Reformer, Cadillac, Tower, Spring Wall, Chair, and Jumpboard
4 weekly 2-way livestream workouts where you can ask questions and get corrections on your form
New workouts added weekly
Creative and fun workouts that keep you engaged, challenged, and feeling great
A variety of talented and knowledgeable instructors
Stream your favorite NPTV workouts on the web, iOS, and Android (Apple TV coming soon)
Reformer Workouts
Unlimited access to our Reformer workouts only
New workouts added weekly
2 weekly 2-way livestream workouts where you can ask questions and get corrections on your form
Creative and fun workouts that keep you engaged, challenged and feeling great
A variety of talented and knowledgeable instructors
Stream your favorite NPTV workouts on the web, iOS, and Android (Apple TV coming soon)
Mat Workouts
Unlimited access to our Mat workouts only
New workouts added weekly
2 weekly 2-way livestream workouts where you can ask questions and get corrections on your form
Creative and fun workouts that keep you engaged, challenged and feeling great
A variety of talented and knowledgeable instructors
Stream your favorite NPTV workouts on the web, iOS, and Android (Apple TV coming soon)
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Go to the Top Navigation, and click on Livestream. Select the Live class you would like to attend, then click “I’ll be there.” You will receive an email notification with login instructions prior to the class start time.
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While all our workouts can be done without props, they certainly add to the fun and challenge! Click on our Shop to order all your favorite Natural Pilates props, including the Pilates Ball, Pilates Circle, booty bands, resistance bands, and sliders. Coming soon: look for prompts within class purchase props directly within the workouts.
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Subscriptions are non-transferrable.
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Please send us an email with your full name, the email you used for your account, and a description of the issues you are experiencing to info@naturalpilatestv.com, and we will get back to you as soon as possible.